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Contributor

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2 Messages

Tue, Nov 6, 2018 2:38 PM

Unlock ZTE Maven 3

Hi, i have got a ZTE Maven 3 phone and i need to unlock it

the phone was bough from Ontario Mills, CA and i was informed by the AT&T sales person that it can be unlocked at any time

Please help

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Accepted Solution

Official Solution

Brand User
ATTHelp

Administrator

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112.6K Messages

a year ago

Hello @mikesagi,

 

Thank you for informing us. Has your AT&T PREPAID device been active for at least six months? Before submitting an unlock request on our Device Unlock Portal, please be sure to review our Unlock Eligibility Requirements to find out what's needed to unlock your AT&T phone. Let us know if you have any further questions or concerns.

 

Sean, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Brand User
ATTHelp

Administrator

 • 

112.6K Messages

a year ago

Hi, @mikesagi,

 

We have information to help! Take a look at things to know about unlocking a device through AT&T. It will tell you how to unlock your phone and also list the requirements before it will be unlocked.

 

We hope you're having a great week!

 

James, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

 • 

2 Messages

a year ago

Hi @james, thanks for the reply

I have got a prepaid line for a month  and have paied more as I was informed that I can unlock the device anytime

I have made the unlock request and it was declined

How can I sort out this issue

 

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