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1 Message

Wed, Aug 5, 2020 8:28 PM

Unlock request in limbo

I sent unlock request through at&t the request was approved but the number did not work. I had put wrong imei in on the request.  I submitted  new request ut never got email for confirmation receivwd email that it canceled out because I did not respond in 24 hours.  Now any new request indicates that I still have a request processing.  When I check status it says the request canceled.  The system is hung up on this process and u can't do anything 

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Brand User
ATTHelp

Community Support

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132.7K Messages

a month ago

Hello @Ctrehm,

 

We'd be more than happy to take a closer look into this issue that you've been experiencing with your unlock request.

 

Would you kindly provide us with a few more details, so that we can better assist you?

  • Where did you purchase your wireless device from exactly?
  • What is the make and model of the wireless device that you're trying to have unlocked?
  • Was the wireless device active on your AT&T PREPAID account for at least 6 months, or was it active on your postpaid wireless account for at least 60 days?
  • Also, does your wireless device meet the rest of our Unlock eligibility requirements that are listed at the link provided?

Please let us know.

 

We look forward to hearing back from you soon.

 

Sean, AT&T Community Specialist

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