Teacher
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5 Messages
Unlock Request Email Confirmation did not received
I've check my all mail folders and no confirmation email was received.
When I check the status of my unlock, it's telling me to click on the link in the confirmation email which I never received. Link will expires in 24 hr and try again. Tried and never receive any confirmation email.
I see alot of people on the forum are experiencing the same issue.
Please help
Accepted Solution
Official Solution
ATTHelp
Community Support
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231.5K Messages
6 years ago
Hello @trungnguyen,
We can definitely take a closer look into why you have not received your unlock request confirmation email. It can take up to 2 business days for us to respond to your device unlock request. Check back if you filed your unlock request in less than 2 business days. Because the link in your confirmation email expires in 24 hours, you will need to submit another wireless unlock request on our Device Unlock Portal if that amount of time has already passed. Let us know if you do not receive your confirmation email again and we'll be happy to help.
Sean, AT&T Community Specialist
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trungnguyen
Teacher
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5 Messages
6 years ago
it has been 29 hours and the link did not expires.
This is the message i get when I try to unlock again.
"Looks like we're already processing a request for this IMEI. Check your request status for more info."
and this is what I get when I check the status:
It looks like you haven't confirmed so we hit pause on your unlock request. Use the link in the email we sent you and we'll get back to business.
Can't find the email? Check your spam folder or submit a new request.
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KC8888
Contributor
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2 Messages
6 years ago
I’m having the same issue... never received the email to confirm my unlock request.
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trungnguyen
Teacher
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5 Messages
6 years ago
yep tried again after 30 hours and again......No confirmation email was received. Fix your system at&t
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trungnguyen
Teacher
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5 Messages
6 years ago
I finally got my unlock code from an att agent via online live chat. Screw the email system.
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tphung
Contributor
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2 Messages
6 years ago
it's Sept 19th, 2018- I'm having the same issues as Trung
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jesusbritto1
Contributor
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3 Messages
6 years ago
i have same problem
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Nazar.K
Tutor
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10 Messages
5 years ago
I have the same issue, i already made two requests and didn't received confirmation link which expires in 24 hr. What is the problem with your service?
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LorisLoris
Contributor
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1 Message
5 years ago
same issue... i also made two request .... please do something at&t !!!!!
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trungnguyen
Teacher
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5 Messages
5 years ago
On your att mobile app, under att support center, click get help. Scroll down, under want live help, click contact us, choose mobile phone, then click on chat live bubble when it pops up... An agent will send you unlock code if your device is eligible for unlock.
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