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Mycomm21's profile



1 Message

Wed, Apr 5, 2017 10:52 AM

Unlock request approved without unlock code

Hi ,

I have submitted an unlock request for my Samsung S5 device. I got a mail that request is approved but Unlock code and instructions are blank. what should I do to get my unlock code ?


ACE - Guru


941 Messages

6 years ago

Send a message to ATTCares with your details and I m sure they'll be able to help you out.



Community Support


203.5K Messages

6 years ago

Howdy @Mycomm21!


I’m sorry to hear your unlock code was blank when you received your approval email. I definitely understand how important it is to get your device unlocked in a timely manner. I would be more than happy to assist you with getting this taken care of!


@RhodesMan is certainly correct; we can definitely help you out. I’ll be sending you a private message shortly to get some more details. I would like to look deeper into this for you and see what may have happened. This will be arriving in your Forum’s Inbox, located in the top right hand corner of your screen. Please be on the lookout for this.


I’m excited to work with you, and see what we can do to help get your phone unlocked. Have a splendid rest of your day!


Austin, AT&T Community Specialist

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