Unlock phone

The code doesn't pop up its just blank I've seen multiple issues with this and I can't call the number

Hello there @lalomagadan99, we're here to assist with your unlock request. 

Make sure you meet the requirements to unlock your phone:

• Is an AT&T phone or device and isn’t active on another AT&T account.
• Was paid in full when you bought it (not on an installment plan). You won’t have to wait 60 days to unlock it.
• Has a paid-off installment plan.
  • Paid through your monthly bill: Submit your unlock request at the start of your next bill period.
  • Paid off early: The wireless number assigned to the device must be active for at least 60 days. Wait 48 hours after you make your final payment to submit your unlock request. Learn how pay off your installment plan.
• Doesn’t have a past-due account balance. Make a payment to bring your account current. It will take 24 hours for your payment to post. 
• Hasn’t been reported as lost, stolen, or involved with fraud.
• Is an AT&T PREPAID phone that has had paid service for at least six months.
• If a phone is purchased from a non-AT&T authorized dealer or sites like eBay, AT&T may be unable to unlock the device. Before purchasing the device, make sure the seller performs the unlock request. 

Note: Don't have an account with AT&T? You can still unlock an AT&T device as long as it meets all requirements.

Should this not help we'll be happy to invite you into a Direct Message. Thank you for reaching out to the AT&T Community Forums.

Ashley, AT&T Community Specialist