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Mon, Oct 26, 2020 4:41 PM

Unlock my phone request sent to wrong email

I have a phone I need to unlock but the request was sent to an email that cannot be accessed any longer. Can you please cancel the request done a week ago so I can do another? Thank you the IMEI is [EDITED]. Thank you

[EDITED per Community Guiddelines - removed personal information]


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Community Support


140.1K Messages

a month ago

Hey there @Lb_iglesias61!


We want to look into your device unlock request for you. Let's start by gathering additional details of your experience. Make sure your device has been active on the AT&T network for at least 60 days and meets our other eligibility requirements specified here.


Let us know how this worked for you.


Lar, AT&T Community Specialist

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