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The Samsung Galaxy S23
Sonny2's profile



1 Message

Sunday, June 3rd, 2018 11:51 PM

Unlock help

I bought a Samsung Express Prime 2 back in late December on Craigslist. Used to be you could use any sim on a GSM phone if the carrier was also GSM (I know there are exceptions. I have a Verizon phone that can be used on GSM and I did not have to go through any process to unlock it). Sadly when I inserted my T Mo sim it was locked. ATT would not unlock because it was registered on another account. I worked with the seller and ATT but no luck. Now that 6 months went by I tried again. Well ATT let me submit a request to unlock, which they wouldn't back in Dec BUT my request was denied because it had not seen 6 months of PAID service. In fact it has not seen any service other than being activated by the previous owner for about two weeks. I would like to be able to use this phone, but not on ATT, or sell it in which case it would be worth more if unlocked. I've seen posts of people being helped by PMing someone @ATTCARES. How and who do I contact to get this done?


Community Support


225K Messages

5 years ago

Hello @Sonny2,

Welcome to the Community Forums! I’m sorry to hear you’re having trouble within unlocking your device, but I would be more than happy to look into it.

Due to the situation, I will be contacting you via private message to gather additional information. This way we can discuss the device in a secure setting. You will be able to find my message in your Forum’s Inbox; this is located in the upper right-hand corner of your screen.

I hope to hear back soon!

Jax, AT&T Community Specialist

ACE - Sage


113.3K Messages

5 years ago


The samsung galaxy express prime was sold subsidized for prepaid.  All subsidized prepaid phones are locked until a minimum amount of prepaid service.  

ATT prepaid phones require 6 months paid service.  

Most carriers, including Verizon, prepaid phones are locked for 12 months of paid service.  (Even though Verizon postpaid aren’t locked).    Verizon unlock policy

You buying it used doesn’t change the ATT policy!/wireless/KM1008728


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