For the mom who gives us everything - Mother's Day gifts that connects us.
The Samsung Galaxy S24
sbut2's profile

New Member

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2 Messages

Monday, May 16th, 2022 11:25 PM

Unlock for devices used for more than two years

I have a Samsung J327 (prepaid) device for more than 3 years and was using it till last week. I swapped it with a newer device and requested for unlock code. My request got denied. Can you help getting my device unlocked? I use my older devices for out of country (India) phone numbers.

I have another device Motorolla E5 Play (Prepaid) which is also in use for more than two years now. I am still using it, but when I raise request to unlock it keeps getting denied.

I need urgent help getting the unlock codes.

Accepted Solution

Official Solution

Community Support

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231.4K Messages

2 years ago

Hi sbut2, we are here to answer your Prepaid device unlock inquiry!

 

Check your device unlock eligibility requirements before unlocking your device which includes having paid service for at least six months for your AT&T Prepaid device. Other personal device requirements are:

 

Your device; 

  • Is an AT&T phone or device and isn’t active on another AT&T account.
  • Was paid in full when you bought it (not on an installment plan). You won’t have to wait 60 days to unlock it.
  • Has a paid-off installment plan.
    • Paid through your monthly bill: Submit your unlock request at the start of your next bill period.
    • Paid off early: The wireless number assigned to the device must be active for at least 60 days. Wait 48 hours after you make your final payment to submit your unlock request. Learn how pay off your installment plan.
  • Doesn’t have a past-due account balance. Make a payment to bring your account current. It will take 24 hours for your payment to post. 
  • Hasn’t been reported as lost, stolen, or involved with fraud.

Let us know if this is helpful! Thank you for reaching out to the AT&T Community Forums!

 

Rhoda, AT&T Community Specialist 

Former Employee

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32.9K Messages

2 years ago

When you get a new phone it’s locked and the unlock requirements start over regardless if your old phone was unlocked. 

ACE - Sage

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117.1K Messages

2 years ago

What was the reason given for denial?

And it's a lot of easier to unlock phones that are currently active on your account rather than wait until they are off your service and no longer registered

Anytime you activate a prepaid phone on AT&T prepaid service it begins a six-month lock.   Taking it off the network and then be inserting a SIM card will start the clock all over again for 6 months.

New Member

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2 Messages

2 years ago

The reason for denial is <Before you can unlock your prepaid device, you have to use it on the AT&T network for at least six months.>

Former Employee

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32.9K Messages

2 years ago

Exactly what I was saying. Get a new phone the 6 months starts over. 

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