The Samsung Galaxy S24
FilmyJohn's profile



1 Message

Monday, December 25th, 2017 6:50 PM

Unlock email missing unlock code

Received the unlock code e-mail without the 8 digit unlock code. I thought I am the only one who is facing this issue. It seems there are so many like me. AT&T please look into this issue. 


Your unlock code:


Unlock instructions:


Unlock Steps - Use Non-AT&T SIM Card

1. Power off the device, remove the battery, and insert a non-AT&T SIM card.

2. Re-insert the battery and power on the device with non-AT&T SIM.

3. The device displays "Enter the device unlock code."

4. Enter the eight-digit unlock code.

5. Press OK.

Note: You are allowed five attempts to unlock before your device permanently locks to the AT&T network.

Community Support


229.7K Messages

6 years ago

Hi @FilmyJohn,

This is Linda, with the Community Forums Group. I am sorry to hear you are having issue unlocking your device. I would love to look into it!

Thank you for making us aware you have not received the unlock code.  To best assist, please private message me @ATTHelp with your request number and any information pertaining to your issue.

Thank you for your time! Have a great rest of your day!

Linda. AT&T Community Specialist

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