Contributor
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1 Message
Unlock email missing unlock code
Received the unlock code e-mail without the 8 digit unlock code. I thought I am the only one who is facing this issue. It seems there are so many like me. AT&T please look into this issue.
Your unlock code:
Unlock instructions:
Unlock Steps - Use Non-AT&T SIM Card
1. Power off the device, remove the battery, and insert a non-AT&T SIM card.
2. Re-insert the battery and power on the device with non-AT&T SIM.
3. The device displays "Enter the device unlock code."
4. Enter the eight-digit unlock code.
5. Press OK.
Note: You are allowed five attempts to unlock before your device permanently locks to the AT&T network.
ATTHelp
Community Support
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230.7K Messages
6 years ago
Hi @FilmyJohn,
This is Linda, with the Community Forums Group. I am sorry to hear you are having issue unlocking your device. I would love to look into it!
Thank you for making us aware you have not received the unlock code. To best assist, please private message me @ATTHelp with your request number and any information pertaining to your issue.
Thank you for your time! Have a great rest of your day!
Linda. AT&T Community Specialist
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