Contributor
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2 Messages
Unlock email missing unlock code
Received the unlock code e-mail without the 8 digit unlock code. I thought I am the only one who is facing this issue. It seems there are so many like me. AT&T please look into this issue. (My Request number: CUL325241446951)
Your unlock code:
Unlock instructions:
Unlock Steps - Use Non-AT&T SIM Card
1. Power off the device, remove the battery, and insert a non-AT&T SIM card.
2. Re-insert the battery and power on the device with non-AT&T SIM.
3. The device displays "Enter the device unlock code."
4. Enter the eight-digit unlock code.
5. Press OK.
Note: You are allowed five attempts to unlock before your device permanently locks to the AT&T network.
ATTHelp
Community Support
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215.3K Messages
5 years ago
Hello @TravelTodd,
We can definitely take a closer look into why you did not receive your unlock code. For further assistance, please let us know what kind of cell phone you are trying to unlock. We'll be patiently awaiting your response.
Sean, AT&T Community Specialist
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TravelTodd
Contributor
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2 Messages
5 years ago
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ATTHelp
Community Support
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215.3K Messages
5 years ago
Hello @TravelTodd, to fully assist with this issue further, we will need to look over your account in more detail.
I am sending you a private message (PM) to help in this matter. Please check your forums private messages by clicking the Forums Inbox. Locate the PM from ATTCares and reply to my message with your specific account details.
I look forward to your response and the opportunity to help you!
Makaela, AT&T Community Specialist.
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