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Contributor

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1 Message

Tue, Sep 11, 2018 1:46 AM

Unlock device

I have a cell phone on a AT&T plan that needs to be unlocked.

When I go to the unlock website and proceed to unlock it, the procedure rejects the request on the basis of, the IMEI doesn't match an AT&T device.

The cell-phone device is currently working correctly on an AT&T cell-phone plan.

How can I unlock the device?

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Accepted Solution

Official Solution

Brand User
ATTHelp

Community Support

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140.1K Messages

2 years ago

Good morning @LessThan15Chars

 

We want to help with your device unlock request.

Your device must meet certain Device Unlock eligibility requirements before an unlock request is approved. Please ensure you have met all requirements before you submit your next request. Please let us know if your device was involved with warranty exchange, or insurance claim.

If your device was not involved in warranty/insurance claim and you have met all requirements, please resubmit your request by att.com/deviceunlock.

We hope this helps.

Kenneth, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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2 Messages

2 years ago

My device, iPhone 6 meets all the requirements but I get a message that it can't be unlocked.. says your IMEI and device number don't match.. Notes that it's not an ATT imei .. I've always been on the ATT network so only bought ATT compatible phones.. please help

Contributor

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3 Messages

2 years ago

I am trying to unlock AT&T device using device unlock, but when all information is entered, I get :

"Oops! Looks like we're having network difficulties. Try again later."

This is going on for a week and my device is eligible.

How can I get a live person to help?

I used every major browser (firefox, Edge, Chrome) same result

 

Thanks,

Vladimir

 

Contributor

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3 Messages

2 years ago

 am trying to unlock AT&T device using device unlock, but when all information is entered, I get :

"Oops! Looks like we're having network difficulties. Try again later."

This is going on for a week and my device is eligible.

How can I get a live person to help?

I used every major browser (firefox, Edge, Chrome) same result

 

Thanks,

Vladimir

Contributor

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2 Messages

I am having the exact same issue that imei and phone number don't match! I paid off the phone 2 weeks back and have an att email for it too.

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