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Contributor

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3 Messages

Tue, Dec 18, 2018 3:47 AM

Unlock code to unlock my phone is not working

Hi, I tried 21 time to unlock the phone with unlock code provided to me from AT&T Request number: ***. It does not take it. do u think I need a different unlock code.

 

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Accepted Solution

Official Solution

tim horton

Professor

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1.3K Messages

a year ago

If you tried 21 times to unlock the phone without success, you phone is permanently locked to AT&T now. There is no way around it. But the 21 times just sound peculiar, because after 6 to 10 times, you phone is locked for good. It will not ask you to input the unlock code anymore.
Brand User
ATTHelp

New Member

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120.2K Messages

a year ago

Hello @rttaramel,

 

We'd be more than happy to take a closer look into why the unlock code that was provided to you, is not working to unlock your wireless device. We'll be sending you a private message to request account information shortly.

 

Sean, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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3 Messages

a year ago

I had AT&T I am trying to use my old phone

 

Contributor

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3 Messages

a year ago

Phone shows I have 30 times to try it and so far it failed 21 times. 

tim horton

Professor

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1.3K Messages

a year ago

What kind of phone is it. 30 trials is unheard of for me. Definitely you don't have the right code.