The Samsung Galaxy S24
Sarah0608's profile

1 Message

Sunday, February 25th, 2024 4:37 AM

Unlock code provided but not working

I went through the att unlock request. It confirmed it was approved. Gave me an unlock code but it isn't working. I've searched the Internet and have not found a solution that has worked. I had ported my number to the new carrier and everything with them is ready to go. I just can't seem to get this phone unlocked. It's a moto g stylus 5G. Any help is appreciated.

Community Support

 • 

231.2K Messages

2 months ago

Hello @Sarah0608

we hear you and want to help you with your device unlock issue.

We understand how important it is to unlock you device. However, there are certain Requirements for All Unlock Requests.

  • The device must be designed for use on, and locked to, the AT&T wireless network.
  • A device bought at full price must wait 60 days from that purchase date to be eligible to unlock (Prepaid requires 6 months of service & Postpaid is 60 days from the date of purchase if paid in full)
  • It must not be reported lost or stolen.
  • It’s not associated with fraudulent activity.
  • All the device’s service commitments and installment plans are completed, and all early termination fees are paid in full.
  • The device is not currently active on a different AT&T customer’s account.
  • If you performed an early upgrade, you must wait the 14-day buyer’s remorse period before you can request to unlock your previous device.
  • Visit our Unlock Support page for the full requirement list


    The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns.  To get the help you need for your unique issue, please review our Contact Us page (https://www.att.com/support/contact-us/), and choose the best option to reach out to us.  You can call, chat, or reach out via social media, and we can review your specific issue and provide you support.  If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.

     

I hope this information helps.

Looking forward to hearing from you!

Thank you,
Jessica D, AT&T community specialist.

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