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New Member

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5 Messages

Sat, Aug 21, 2021 5:29 AM

UNLOCK CODE: No Unlock Code Needed

Hello, i have problem with my surface duo, im try to unlock it but att give me this email with this text : UNLOCK CODE: No Unlock Code Needed

We have reviewed your request and confirmed that the device may be unlocked Please allow 24 hours upon receipt of this notification to complete the unlock process.

im waiting 24h and try again but it said need code unlock, any help ?

ATTHelp

Community Support

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200.3K Messages

1年前

Thanks for reaching out to us @!

 

Let's check into what's happening with your unlock request!

 

If you have been notified via the Device Unlock Portal that an unlock code isn't needed for your tablet, that would mean the device is already unlocked and doesn't require one. 

 

Please know that device unlock codes applies to AT&T-branded cellphones, tablets and personal hotspot devices.    

 

As for the code unlock error message you're receiving, we'd like to know a bit more:

  • Is your tablet AT&T-branded or are you using an AT&T SIM card or hotpot device along with surface duo?
  • Do you currently have a wireless postpaid or prepaid service with AT&T?
  • Was the device purchased through AT&T or a 3rd-party retailer?

Fill us in more specific details to help determine the cause. 

 

We look forward to hearing from you!

 

Dwight, AT&T Community Specialist 

New Member

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5 Messages

1年前

here my case: NUL823828565363, it said no need code unlock, but when i insert sim, it said need code unlock

ATTHelp

Community Support

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200.3K Messages

1年前

Thank you for sharing your case details @. We'd like to confirm some important information pertaining your device unlock request. 

 

So where did you purchase your device Surface Duo? Are you attempting to use the device with AT&T or a different service provider?

 

This will help us learn what it's causing this error. There are multiple factors that play apart and we want to help you resolve this. 

 

Walk through the step once more as a troubleshooting method:

 

  • Turn off the AT&T Microsoft Surface Duo .
  • Insert a non-AT&T SIM card in Microsoft Surface Duo.
  • Turn on the AT&T Microsoft Surface Duo device.
  • The device will ask you for IMEI/network unlock code.
  • Enter the Microsoft Surface Duo IMEI/network unlock code.
  • Your AT&T Microsoft Surface Duo network will unlock.

Please reply back with all requested information.

 

Jonye, AT&T Community Specialist

 

 

 

New Member

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5 Messages

1年前

im try imei, it not working

New Member

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5 Messages

1年前

my friend buy at att and sent it for me to use at another country, it brand new

ATTHelp

Community Support

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200.3K Messages

1年前

We appreciate your response @whynot4444

 

If you're using the tablet with a foreign non-AT&T SIM card while residing overseas, you'll need to contact your current wireless carrier for assistance and device troubleshooting. 

 

If that doesn't work, you may also need to contact the person who purchased the tablet for you, or the brand manufacturer Microsoft.  

 

We hope this helps, and thanks for reaching out to the community!

 

Dwight, AT&T Community Specialist 

New Member

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5 Messages

1年前

im ask microsoft already, they said call at&t ????

ACE - Sage

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100.2K Messages

1年前

Any brand new device purchased from a T and T cannot be used on another carrier unless it is first met all eligibility requirements including minimum use on a t and t.

ATTHelp

Community Support

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200.3K Messages

1年前

Hi @whynot4444,

 

As others have mentioned, it's best to make sure you've checked the eligibility requirements. There a certain prerequisites that must be met in order to unlock a device. If everything has checked out then be sure to follow the proper instructions on how to unlock this device. Again, these were listed up above in a prior response.

 

Thank you!

 

Collin, AT&T Community Specialist 

New Member

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10 Messages

1年前

I have the same problem ,

Eligibility requirements was used as an excuse even though I'm military.

I.E our unlocks are based on requesting and deployment verification. Both of which were done but I still have a locked Fold3. Definitely not buying devices from AT&T again. 

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