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New Member

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2 Messages

Mon, Feb 10, 2020 2:32 PM

Unlock AT&T cell phone

Dear, for my last birthday I received a AT&T Kyocera Duraforce Pro, shipped via Amazon to The Netherlands (where I live). The phone works great, but when I enter my simcard, I can only call, and not use internet. Now I guess this is related to the lock/unlock status of the phone. But requesting to unlock does not work, the automatic email is not confirmed back. And now, I receive the following message: "Hmm...looks like there's an unpaid balance linked to your device, so we can't unlock it." I'm new to AT&T, never used their services, so I'm wondering to do here?

Things in short: how can I unlock this device so I can use internet in Europe? Thanks!

sandblaster

ACE - Expert

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55.2K Messages

2 y ago

If you can call, the phone is not locked. The inability to use data is probably due to incorrect apn settings for your carrier or the phone is not totally compatible with your carrier.

New Member

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2 Messages

Right, thanks for the quick reply! I did try the update the APN settings, but it did not help. Let me give it another shot, to see if I did something wrong

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