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Contributor

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2 Messages

Sun, May 28, 2017 6:33 AM

Unfortunately stock Android has stopped

Just got new ZTE Maven 2. Now saying that Stock Android has stopped working. How do I get it fixed? Can't get to home page or anything. Says no update available. Running in circles. Help!

Responses

Accepted Solution

Official Solution

David606

Employee

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3.5K Messages

3 years ago

Hold VOLUME DOWN and POWER together until the phone restarts. 😄

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Brand User
ATTHelp

Administrator

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108.5K Messages

3 years ago

Hello @AKS2017,

 

Welcome to the Community Forums! I am sorry to hear your device is giving you this error and not letting you use it. I can help you with this!

 

The first step would be trying to restart the device. Doing this should allow all of your phone apps to reload, and work like normal.

 

If you’re still getting this error, it could be software related. A factory reset would be the next step to fix this. This does wipe your phones information, so make sure to create a backup prior, if possible. To do this, please visit our Device Support page. Select your make and model > Tutorials > Backup & Restore. For the reset, you will need to go into Tutorials > Troubleshooting > Reset Device > Follow steps 4-10.

 

I hope this information helps you. Please let us know if you have any additional questions or concerns. We are eager to assist!

 

Jonathan, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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2 Messages

3 years ago

Sorry for another question. I'm kinda ignorant with technology. How do I do
restart? Probably something very obvious.

Contributor

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2 Messages

3 years ago

Holding down the volume button and power button doesn't work it's not reading my Wi-Fi connection it power off if touch

Contributor

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2 Messages

3 years ago

Holding down the volume button and power button doesn't work the problem still continue

Contributor

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1 Message

3 years ago

That doesn't work for me either. 

Contributor

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3 Messages

3 years ago

I had the same issue I went directly to stock Android  on my phone and added contacts and it stop popping up

Contributor

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3 Messages

3 years ago

Go to stock Android on your device and add contacts or which ever one is missing

Contributor

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3 Messages

3 years ago

Didn't work worked for a few minutes 

Contributor

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1 Message

3 years ago

I also get stock Android has stopped working and I restarted my ZTE Z MAX PRO several times but I still get the message, what is the real reason this happens?

Contributor

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1 Message

3 years ago

This solution doesn’t work

Contributor

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2 Messages

3 years ago

Doesn't work I have done this many times and still doesn't work

Contributor

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2 Messages

3 years ago

I have tried to reset my phone and nothing changed.i tried the down n power till it restarted.still doesn't work. I keep getting the same message.android stock has stopped.what is this all about

Contributor

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1 Message

3 years ago

Yes that works. There's an easier way though. I got the same message and it kept popping up. Restart didn't fix. I don't want to factory reset so I went to application settings, stock Android, advanced settings, block all notifications from this app. Bam, no more pop up! I have zte Max pro. Check me out on YouTube, DjJuliejamz 🙂 you're welcome

Contributor

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1 Message

3 years ago

Tried it 3 times didn't do a thing. Still getting stock Android has stopped.