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Douglass's profile

Contributor

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1 Message

Sat, Dec 31, 2016 4:15 AM

Unfortunately stock Android has stopped working

Hi I downloaded clicker for me my brand new ZTE and now I am getting this message and the phone has stopped working. I have uninstalled the app and restarted the phone a number of times and it is still happening. Can you help?

Responses

ATTHelp

Community Support

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168.5K Messages

5 y ago

Hello @Douglass,

 

Welcome to the Community Forums! Getting a new phone can be a lot of fun. Let’s get this issue taken care of so you can fully enjoy your new device.

 

This type of problem could be due to a conflict between an app and the phone’s operating software.  To fix this, one of the best steps is to Clear Cache Partition; however, if you phone does not have this option we would want to do a master reset.

 

We always advise backing up the phone completely before preforming either step, and our Device Support page has a step-by-step guide to complete this.  After selecting your phone’s make and model, please go to Tutorials > Backup & restore > and then choose your preferred backup method.

 

Once the backup is done, we are ready to move to the next step.  If the phone has the ability to do a clear cache partition, you will follow the steps to do the alternate master reset but instead of selecting Factory/Master Reset scroll down to Wipe/Clear Cache Partition > select it with the power key > Reset/Reboot Device.

 

If you do not see this option on your phone, please go to the Device Support page, and choose Tutorials > Reset device.  This will take the phone back to factory settings, and get rid of the conflict.

 

I hope these steps help! Have a great rest of the day!

 

Katherine, AT&T Community Specialist

Contributor

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1 Message

4 y ago

Can you help me with this message and why is it showing. 

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