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10 Messages

Sat, Oct 19, 2019 8:31 PM

unable to update note 8

i have a note Note 8  Model Number SM-N950U that is stuck on Android 7.1.1. Every time i try to update it says software is up to date.

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QuarryRye

Master

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3.2K Messages

a year ago


@ricksho wrote:

Sir, i dont know who you are, neither do u know who i am

This is a customer-to-customer community forum so I'm a customer of AT&T and assumed you were a customer, too.

 

, so to be calling me a liar on a public forum is really Not neccessary and highly disrespectful.

I call them as I see them. Since I'm a customer, I don't really care about being respectful. I do care about having the time I donate to help people on this forum being wasted.

 

I work in the Caribbean, and i live in the Caribbean 6 months out of every year.

AT&T doesn't have service in the Caribbean and you said you've been there since June 2019. If you're currently paying for AT&T service with a roaming plan or you're paying your AT&T bill while you're in the Caribbean even though you use another carrier there, I apologize for accusing you of lying. Otherwise, you gave us inaccurate information.

 

This is NOT a valid AT&T forum, or else you would not be pointing persons to Samsung to get help with a device that is Bought from You.. No love lost, but it is good to know how you treat your clients.

This is a valid AT&T COMMUNITY forum as you can tell from the att.com in the URL.

 

You didn't buy your phone from me and I'm not your client. ATTCares is the official account for AT&T so judge the company by how they treated you, not me. But I've gone back and reviewed the thread and none of us told you to go to Samsung. We both told you to call AT&T if you have AT&T service or contact your current carrier if you're not.

 

Since you installed a new version of the software through other means, you've voided the warranty on your phone and won't be able to get future updates from AT&T unless you mess around with it even more than you already have. That's why I didn't recommend doing that and still don't.

 

**Disclaimer: I don't work for AT&T, have never worked for AT&T, and have never been compensated by them in any way, shape, or form**

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