Unable to unlock Samsung Note 4 after ETF paid off
Since I was switching to another mobile carrier, I paid the early termination fee on my Samsung Note 4 after I was informed by the AT&T customer service rep that I could unlock the phone if ETF was paid. It has been over two weeks now since that happened. No luck with the AT&T online unlock request which still keeps giving me this message when I am on the unlock request page "This device isn’t eligible to be unlocked now because it’s recently been upgraded. You can submit a new request 14 days after the last upgrade." I have made calls to AT&T customer service and they had no idea how to handle this issue..Any suggestions??