The Samsung Galaxy S24
Secgirl's profile

Contributor

 • 

2 Messages

Sunday, March 18th, 2018 2:32 AM

Closed

Unable to record instagram stories

Instagram stories feature appears as a black screen when trying to use. I hold the button down to record (only black) and it says video file not supported. I have tried all trouble shooting steps and uninstalled, restarted, cleared data, etc.

Contributor

 • 

2 Messages

6 years ago

Screenshot_20180317-223547.png

 

 

1 Attachment

4 Messages

2 months ago

The same thing is happening to me on Instagram. I want to find a way to solve this problem. I don't know what to do next after clearing cache and reinstalling Instagram.

ACE - Expert

 • 

27.7K Messages

2 months ago

6yo thread.  Please start a new thread.

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.