Announcements
HBO Max - where HBO meets so much more!

New Member

 • 

1 Message

Wed, Apr 1, 2020 3:46 PM

Unable to receive calls from a specific number

I am unable to receive calls from my doctor's office. I don't have the number blocked, I don't use call forwarding, and my phone is not on Do Not Disturb. I can call the office but they cannot call me. Please help.

Responses

Brand User
ATTHelp

New Member

 • 

120K Messages

2 months ago

Hello @maggielm93,

 

We'd be more than happy to take a closer look into your concerns.

 

We'll need some more details in order for us to better assist you:

  • What happens exactly when they try to reach you over the phone?
  • Does it go straight to voicemail? If so, are they still able to leave you a voicemail message?
  • Are you experiencing this same issue with any other callers who try to reach you over the phone?
  • How long has this been going on?
  • Also, what is the make and model of the cell phone that you're using?

Please let us know.

 

We look forward to hearing back from you.

 

Sean, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.