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Wed, Apr 1, 2020 3:46 PM

Unable to receive calls from a specific number

I am unable to receive calls from my doctor's office. I don't have the number blocked, I don't use call forwarding, and my phone is not on Do Not Disturb. I can call the office but they cannot call me. Please help.


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Community Support


140.8K Messages

8 months ago

Hello @maggielm93,


We'd be more than happy to take a closer look into your concerns.


We'll need some more details in order for us to better assist you:

  • What happens exactly when they try to reach you over the phone?
  • Does it go straight to voicemail? If so, are they still able to leave you a voicemail message?
  • Are you experiencing this same issue with any other callers who try to reach you over the phone?
  • How long has this been going on?
  • Also, what is the make and model of the cell phone that you're using?

Please let us know.


We look forward to hearing back from you.


Sean, AT&T Community Specialist

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