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J

New Member

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1 Message

Fri, Jul 10, 2020 12:40 AM

Unable to Connect to Data but Calling and Text works.

Just switched off of a prepaid multi-line plan and started my own unlimited wireless plan. I used my current number and phone. Everything works minus I get the message "AT&T Free Message: Your attempt to connect to data service was unsuccessful. Please try again later" when trying to use data. I was already on the phone with customer service and we tried numerous tasks and still haven't fixed the issue. I even went back to the store and got a new sim card and that didn't fix it. Tested my phone with a working sim and the phone is working properly. Something with how my account was transfered from prepaid to a normal plan messed something up. I need to keep my number and need a solution to fix this. I heard possibly switching the number for my account and then switching it back to my original number would work. Any help on this would be great. Thanks 

Responses

Brand User
ATTHelp

Community Support

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127.4K Messages

a month ago


Hi @Jarebear

 

Thank you for reaching out to us today. We're sorry to hear about the service issues you've been having but we'll be delighted to assist you. Where are you located? What kind of phone do you have? Have you tried any troubleshooting? With more details, we'll have a better idea of how to proceed.

 

Darais, AT&T Community Specialist

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