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Mon, Mar 18, 2019 8:08 AM

Turning off safe mode

Zte blade spark didnt restart fully it got stuck on the att logo screen 

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ATTHelp

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136K Messages

2 years ago

Hi @oramurphy4684

 

Thanks for reaching out to us today. We'll be happy to assist you. Usually, restarting your device is all it takes to get out of safe mode. If it won't reboot regularly, try wiping the cache partition.

 

To wipe the cache partition: turn off the device. Hold down the Volume Up, Home, & Power keys. When the phone vibrates, release the Power key. Continue to hold down the Volume Up and Home keys. When the Android system recovery screen appears, release the Volume Up and Home keys. Press the Volume Down key until wipe cache partition is selected. Press the Power key. Wait until reboot system now is selected. Press the Power key.

 

Darais, AT&T Community Specialist

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