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New Member

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3 Messages

Thu, Feb 27, 2020 2:14 AM

Trouble receiving SMS (txt)

In order to initially open AT&T "messages" app on Android, it is necessary to input userID and password. So far so good. But before you can quite get the app open to do anything sms related, it asks for a pin # to verify the phone # really belongs to you; a pin # which is sent by sms. But since you're not able to advance past the screen asking for the pin #, the sms that contains the pin # cannot be accessed to retrieve the pin # that you have to input before you can send and receive sms messages!

Has anyone solved this? Is there somewhere to choose
How to receive the pin # ? The problem has me miffed!

Samsung Galaxy Tab S4 AT&T branded (SM-T837A) tablet, Android 9, latest OTA updates, from AT&T, with unlimited data, postpaid! If by some chance it matters.

Responses

Brand User
ATTHelp

Administrator

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112.6K Messages

a month ago

Hello @Awesome14,

 

We can definitely provide you with some more information on this. In order to use the AT&T Messages Android tablet app with your tablet, you'll need to use an eligible smartphone or wearable device to set up the service first. Once AT&T Messages is established with a supported smartphone or wearable, you'll be able to use the AT&T Messages Android tablet app with your tablet. Hope this helps!

 

Sean, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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3 Messages

I want to use the 'tablet's' phone number. But I think I figured it out. Here's what's going on. The four major carriers in the USA soft-disable functions that require use of the tablet's phone number, except maybe 911 from the locked screen, not sure.

Tablets, at least Android tablets, function as mobile-data-only devices, because of proprietary limitatons added to the Samsung firmware by AT&T, Verizon, Sprint and T-Mobile. I'm sure there is nothing sneaky or underhanded in doing this, since tablets are impractical for voice calls, and data-only devices save customers $$ on contract fees, by omitting calls and texts.

But high-end Samsung tablets do have voice modems available, so the factory-unlocked versions--without the carrier-imposed limitations--can be used as smart phones. Although, you have a plan that includes call, text and data.

I currently have another tablet, on a different network, that works for voice/text/data. I just never knew that a device would be assigned a phone number for no apparent purpose. But I'm rest assured there is 'some' technical purpose for it. Probably that accessing cell-data networks requires a phone number be assigned to a device.

Brand User
ATTHelp

Administrator

 • 

112.6K Messages

You can find more information, @Awesome14 while reading through the thread Using the Galaxy Tab 4 as a phone.

Please let us know if you have other questions. Thank you!

Kenneth, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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