Todays updates destroyed my phone

Hey there @Babs721, we'd be glad to help with your device concerns and getting your device back working properly.

To better help, we'd like to confirm more information:

• What's the make and model of your device? 
• Have you confirmed if you have insurance or warranty placed on the device, in case it'll need to be replaced?
• Did you try putting your device on a charger for a few minutes to confirm if it'll power back on?

Feel free to reach back out and let us know so that we're able to better understand and help with your inquiries.

Thanks for reaching out to the AT&T Community!

Lynn, AT&T Community Specialist

Hi, thanks for the offer. However, I took it into an AT & T store and they confirmed that the phone had been destroyed and issued a replacement phone. I do plan on getting a non-AT & T phone so that I do not have to deal with another update that is so damaging. 

What kind of phone?

Thanks for your response, @Babs721.

We're glad that you were able to get your device replaced and concerns resolved. Should you ever need assistance in the future, please don't hesitate to reach back out.

Thank you!

Lynn, AT&T Community Specialist