Find the perfect gift for the grad in your life with Graduation gifts that connects us from AT&T.
The Samsung Galaxy S24
L

New Member

 • 

4 Messages

Sunday, October 4th, 2020 9:47 PM

The person you have called is not accepting calls.

What does it mean if I call a number and it says “the person you are trying to reach is not accepting calls at this time, please try again later” but when I text the number, my messages are sent? Is this person’s phone off or does this mean the person changed their number? 

ACE - Sage

 • 

117.7K Messages

4 years ago

Usually it means they have either suspended service or have not refilled a prepaid plan. Text message can be sent but it won't be delivered unless they reactivate their service

New Member

 • 

4 Messages

4 years ago

Does suspended service mean the person didn’t pay their phone bill yet? If the person changed their number will it say the same message that the person is not accepting calls at this time or will it say that the number is no longer in service? 

ACE - Sage

 • 

117.7K Messages

4 years ago

Or they voluntarily suspended if phone was lost

 

New Member

 • 

4 Messages

4 years ago

So is their phone number still the same or could it be a possibility that the message I’m receiving when I call means that the person has changed their phone number? 

ACE - Sage

 • 

117.7K Messages

4 years ago

No 

New Member

 • 

4 Messages

4 years ago

So the person number is still the same?

ACE - Sage

 • 

117.7K Messages

4 years ago

 How am I suppose to know? 

All I do know is that is the message for a suspended number or unpaid plan.  For all I know they let it expire and got a new number.  There is no way I can know for sure.

 

New Member

 • 

2 Messages

1 year ago

This is not true because we are having this issue with my daughters phone which is on my plan that I pay for so she has service and this is happening when people call her sometimes and then sometimes it goes through.  Its really random.  They are not blocked either.  We are trying to find a fix as well.  

ACE - Expert

 • 

64.7K Messages

1 year ago

@cwiggins85 That doesn’t mean the previous response is not true, it just means it doesn’t apply to your situation. There are multiple reasons a caller could get that response. Perhaps your daughter’s case indicates something wrong with the phone or maybe she puts her phone in do not disturb mode.

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.