The Samsung Galaxy S24
leihaag's profile



1 Message

Friday, November 3rd, 2017 9:11 PM

The data is not working on prepaid card


I have a prepaid car with AT&T and it was working just fine until a few days ago. I don't have access to my data anymore outside of wifi. I can only do "emergency calls" and I have no internet if I am not connected to the wifi.


I tried to turn my phone off and on, and I did everything I could think of to make it back to the way it was as I have paid to have data this month as well. But it seems that it is not coming from my phone.


My phone is a Hwawei.

Community Support


229.8K Messages

6 years ago

Hello @leihaag,

Thank you for reaching out to us on the Community Forums! I am sorry to hear you are having issues with cellular data. I will be more than happy to assist you!

I highly recommend using our Troubleshoot & Resolve Tool. Select your make and model, and then your data issue. This will provide numerous steps tailored to your device.

If the issue continues after this, please send us a private message to: @ATTCares with any relevant information.

Have a great weekend!

Jonathan, AT&T Community Specialist

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.