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Contributor

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1 Message

Sun, May 17, 2015 5:41 AM

tablet froze

I truly need some help I have a samsung galaxy tab for and it just froze up and I cannot get it to do anything can someone please help me

Responses

Accepted Solution

Official Solution

Community Support

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15.2K Messages

5 years ago

Hey there @lfreemanbey

 

I’d be happy to help with your tablet! Try this to make the device re-start:

 

  • Connect your charger to the device
  • Hold down power button for 10 seconds
  • The device should now power off and begin charging
  • Disconnect charger and power on

 

I hope this helps!

Charise

AT&T Customer Care

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New Member

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1 Message

my table is frozen on the at&t power up screen and when i turn it off and turn it back on it gets frozen on the same screen again.

Contributor

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2 Messages

3 years ago

I tried holding down the power for 10 seconds and it did not work

Contributor

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2 Messages

3 years ago

It did Not power off

Contributor

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5 Messages

a year ago

Galaxy tab 4 smt337a froze on at&t logo after trying to root. Ive hard reset to clear all data then i also clear cache partition. Still didnt work what should i do?