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Thu, Oct 22, 2020 11:16 PM


I have a nokia ta1140 phone and for whatever reason it wont download pictures (mms). Already tried turning it on and off and switching airplanr mode on and off. HELP!!


Brand User

Community Support


140.2K Messages

a month ago

We've got you covered, @lmctrouble!


Let's look at your device's inability to download MMS. We like to know a little more about your experience:

  • Is the signal strength strong or poor on your device? Are other functions on your device functioning well (sending and receiving outgoing and incoming calls and text messages)?
  • Have you ever been able to download MMS messages on your device? If so, what changed (3rd party app, software update, etc)?
  • Is there enough storage on your device? You won't be able to download any more pictures if the internal memory isn't sufficient. To check your available memory:
    1. Swipe down from the Notification bar with two fingers then select the > Settings icon > Storage.
    2. Available storage will be listed under Device storage. Available memory card space will be listed under Portable storage.
  • Are you using Wi-Fi Calling, cellular data, or both? You'll likely need to disable one or the other and test your results.

Let us know how this worked for you.


Lar, AT&T Community Specialist

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