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Thu, Oct 22, 2020 11:16 PM

ta1140

I have a nokia ta1140 phone and for whatever reason it wont download pictures (mms). Already tried turning it on and off and switching airplanr mode on and off. HELP!!

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ATTHelp

Community Support

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140.2K Messages

a month ago

We've got you covered, @lmctrouble!

 

Let's look at your device's inability to download MMS. We like to know a little more about your experience:

  • Is the signal strength strong or poor on your device? Are other functions on your device functioning well (sending and receiving outgoing and incoming calls and text messages)?
  • Have you ever been able to download MMS messages on your device? If so, what changed (3rd party app, software update, etc)?
  • Is there enough storage on your device? You won't be able to download any more pictures if the internal memory isn't sufficient. To check your available memory:
    1. Swipe down from the Notification bar with two fingers then select the > Settings icon > Storage.
    2. Available storage will be listed under Device storage. Available memory card space will be listed under Portable storage.
  • Are you using Wi-Fi Calling, cellular data, or both? You'll likely need to disable one or the other and test your results.

Let us know how this worked for you.

 

Lar, AT&T Community Specialist

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