The Samsung Galaxy S24
Liriel's profile

2 Messages

Sunday, February 4th, 2024 8:46 AM

Suspended Phone

Just like other excited clients I ordered the S24 Ultra. The issues started with my orders being canceled, "by request", when I never requested it. Then my order that finally was processed became lost in transit and I had to report it to ATT. A good neighbor then brought my package to me with my phone. All I wanted was to unsuspend this phone and not have to call in for a 6th time and potentially have my order canceled again. Does anyone have a solution? I already submitted a claim ticket that was resolved with no action taken. They told me that the phone would be cleared 14 to 30 days after the claim. Which I think is ridiculous since i only filed the loss through them not insurance. They associate then told me that they would see if there was another option. She said since it was processed through them they could do a 5 day option so I could have access with current phone instead of having more hassle. Here I am claim closed and can't use the phone. Help. 

Accepted Solution

ACE - Sage

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117K Messages

2 months ago

Blacklisted. Because it was declared lost, it's been blacklisted. You will have to have the phone replaced. As much as they try to get the phone removed from the blacklist they can't. AT&T reports it to their insurance company as lost or stolen, the insurance company processes the blacklist and between the two of them it's never going to come off the blacklist

2 Messages

2 months ago

Thank you. They should just be honest and say that. Not make anyone suffer a waiting process that will never work.

ACE - Sage

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117K Messages

2 months ago

They should have known ...

It probably comes up as stolen or lost. 

Community Support

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231.3K Messages

2 months ago

Hi @Liriel, sorry to hear that. We understand your concern here. We're here to help you. However, since you mentioned the phone was lost in transit it is declared as lost or stolen and the same would have reported to the insurance company. We would suggest you to replace your mobile which you received.
If there is anything else please reach out to us we'll be happy to assist.

 

Thank you

Rosy, AT&T Community Specialist

ACE - Sage

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117K Messages

2 months ago

🤦🏼‍♀️

That was so helpful... 

😑

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