The Samsung Galaxy S24
ChiefCass59's profile

7 Messages

Tuesday, November 28th, 2023 10:05 AM

"Successful" Software Update Loop

Android 10 on AT&T Locked LG V60 5G ThinQ

loop 

"A new software update is available"

Download. Verify. Reboot. Multiple AT&T Logo flashes (I lose count) and 

Phone boots.

"Software Updated"

Check version: still 10

"A new software update is available"

loop

Can anyone recommend anything other than:

1. Remove ALL apps to provide download space (done)

2. Stay on same WiFi during download (every time)

3. Power 100%

4. Shows "AT&T" for (mobile) network

5. Original AT&T phone with Android 13 available.

Accepted Solution

ACE - Expert

 • 

23.9K Messages

3 months ago

No the bad thing is since LG no longer makes phones this is what happens when they are so behind on updates when someone finds one somewhere new.

7 Messages

3 months ago

Can't seem to edit above question so here's better flow and pictures:

LoopBegins 
Boot from last update attempt
LG Splash screen - AT&T Logo with 'music'
Logo Flashes 11 times
Lock screen - unlock
android is starting - home screen
"The software was successfully installed. ready"
Settings - System - About - Software info
ver 10 oct 1, 2020, build QKQ1.191222.002 Software ver V600AM10v
Software Update - update now (last update: today's date)
Check Server - Download in Progress - Download Complete - Downlaod Verified
Continue Update...
"Will reboot to install new software"...
Goto Loop Begins

Thanks in Advance for any insights or solutions.

Community Support

 • 

229.8K Messages

3 months ago

Hi @ChiefCass59, thank you for reaching out to us. 

 

In order to help you with your concern, we'd like to know a bit more of what's happening : 

  1. Please help us with your device details which you're using, make and model ? This will help us to  understand the concern better.
  2. Are you referring to Android 10 or for the updating version?

Reach back to us with more specific details to help determine the cause. 



Thank you for reaching out to our AT&T Community. 



-Sia, AT&T Community Specialist. 

 

7 Messages

3 months ago

Answers:
In the first line of my first post in this thread: "Android 10 on AT&T Locked LG V60 5G ThinQ"
In screenshot in my second post: "Model LG-V600AM" (AM = AT&T Locked Version) and also in that screenshot "Android Version 10"

Update: 
Sometime last night (while I slept) the phone updated to Android 11 and is now doing the same loop while attempting to update to Android 12.

I Figure that if I'm patient enough, I should see the final update (to Android 13) eventually. 

Thank you

7 Messages

3 months ago

Update: Dec 1st, 2023

Phone updated itself to Android 12 without any intervention or permission from me sometime during the night while sitting on the charging stand.

And now it's looping with "Successful" and "Version 12" when I ask for software update.

Interesting behavior... Server-side confusion or just my demon-possessed phone?

I will try to remember to update this if and when it installs Android 13.

Thanks, again, for the assist.

7 Messages

3 months ago

I thought the update lived on AT&T servers now that LG has quit phones... 

My biggest question remains why download completes, gets verified and then fails to install but tells me "update successful"?

At my rate of progress, this phone should update to 13 (final) eventually and this will be a non-issue. Until I break and replace it with another V60 (yeah, I like them). 

(edited)

Community Support

 • 

229.8K Messages

3 months ago

Hello @ChiefCass59 ,

 

We hear you and let's get you the help you need.

 

Please follow the troubleshooting steps to resolve the issue: 

 

SAFE MODE BOOT:

  1. Press and hold the Volume Down button and the Power button until the System recovery screen is displayed, and then release both buttons.
  2. Choose Safe mode. Use the Volume buttons to highlight the option, then press the Power button to select.
  3. The device starts up with Safe mode displayed in the lower left.
  4. Test.

You can also download ⁠LG Bridge to troubleshoot the issue. 

 

Feel free to reply for any further assistance. 

 

Thank you for contacting AT&T Community & Forums,
Gary, AT&T Community Specialist. 

7 Messages

3 months ago

Thanks for the reply, Gary.

This thread should probably be renamed "Orphan hardware blues"

My Progress:

Force restart & Recovery Screen: Done.

[Safe Mode displays on normal screen after reboot when button(s) release. No recovery screen to select mode ever appears.]

Update Software. Download. Verify. Continue. Restarting.

"Successful" message and...

Android version remains the same (phone is now running 12 due to a previous unattended update - see above)

Installed LG Bridge Software. Version 1.2.70 (Copyright 2022)

LG Bridge displays phone model when USB connected in MTP mode.

Software Update: "Checking Software Version.......) "cannot check the software version, try again."

(Side note: LG Bridge displays my old LG Velvet model when connected but can't be checked for version, either.)

The LG Velvet this phone replaced -just- updated from a Factory Reset to Android 13 in 2 reboots, Apples and oranges, right?

Suggestions for my next move? Patience and 13 will come someday? Thanks in Advance.

(edited)

ACE - Expert

 • 

23.9K Messages

3 months ago

Just remember the updates will only live so long on atts servers.

Community Support

 • 

229.8K Messages

3 months ago

Hello @ChiefCass59,

 

I comprehend the issue you are facing, and we certainly would like to help.  I am going to reach out to you in DM to look at account details and help you further. Please look out for a DM notification from us. Looking forward to speaking with you!

 

Thank you for contacting AT&T Community & Forums,
Gary, AT&T Community Specialist. 

 

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