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Tue, Oct 27, 2020 4:50 PM

Still waiting on a response for my device unlock request

I submitted a device unlock request on Oct. 20th, it is now the 27th and I still am seeing "Current status - IN-PROGRESS".  I met all the eligibility requirements for a device unlock, obviously my request hasn't been denied in the past week, it just appears to be stuck in some queue.  When I call customer service, they can't seem to answer my question as to why this request is still listed as "IN-PROGRESS" and they can't transfer me to a department that deals with device unlock requests since that is only handled online.  PLEASE HELP!!

Responses

Brand User
ATTHelp

Community Support

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140.5K Messages

a month ago

Hello @greenvillecar.

 

We're here to help with your device unlock concerns.

 

Our technical team is aware and currently working on the portal.

 

For some users the portal will take longer to reset for a new request to be submitted if the confirmation email wasn't accepted within 24 hours.

 

The email shows in your inbox, but please make sure to check spam/junk folders as well.

 

At this time we recommend continuing to check the unlock status until you are able to submit a new request.

 

Thank you for your time and patience.

 

Vincent, AT&T Community Specialist

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