Still waiting on a response for my device unlock request
I submitted a device unlock request on Oct. 20th, it is now the 27th and I still am seeing "Current status - IN-PROGRESS". I met all the eligibility requirements for a device unlock, obviously my request hasn't been denied in the past week, it just appears to be stuck in some queue. When I call customer service, they can't seem to answer my question as to why this request is still listed as "IN-PROGRESS" and they can't transfer me to a department that deals with device unlock requests since that is only handled online. PLEASE HELP!!