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The Samsung Galaxy S24
sptmbr's profile

Contributor

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2 Messages

Thursday, February 21st, 2019 3:25 PM

How do I stop spam texts that only show an email address as sender?

I'm receiving numerous text messages that provide a link... only shows an email address as sender; no number provided so I cannot block it that way.  How do I stop these???

Accepted Solution

Official Solution

Community Support

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231.5K Messages

5 years ago

Greetings @sptmbr!

 

Receiving unknown text messages that are not in your contacts can be a real annoyance. It would be our please to help!

 

Do you have the AT&T Call Protect feature on your device? Has these unknown messages happen constantly? Have you been able to manually block the messages from your cellphone?

 

You can access AT&T Call Protect Page for more information on blocking unwanted calls, texts, and mobile threats that may harm your device.

 

Also if you would like to know how to manually block unknown numbers, our Stop Unwanted Messages Article will offer more details on how to troubleshoot your cellphone to help block suspicious messages as well.

 

We hope this helps, and enjoy the rest of your day!

 

Dwight, AT&T Community Specialist

Teacher

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9 Messages

5 years ago

To fix your problem I suggest A: Block all texts/calls within your device settings from numbers not saved contact list which will most likely stop delivery from SMS gateway but not MMS gateway. B: If one specific email address is texting you, create a contact, name it spam or whatever, add that email address only and block that contact. Good luck

Contributor

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2 Messages

5 years ago

Thanks for the response.  I do not know, and cannot figure out how to block the contact I added per your suggestion.   The contact is an email only, and as far as I can find, there is no option to block the contact.  My phone is a Samsung 7.0 version.  

Teacher

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9 Messages

5 years ago

It seems iPhones and older versions of Android (mine is 5.1) does allow blocking of email to text within their privacy settings. I also have an option that blocks all incoming texts from non-contacts, this does block messages within the SMS gateway but not the MMS gateway meaning if the sender addresses the message to your10digitnumber@txt.att.net, it will be blocked within the device. If the sender addresses the message to your10digitnumber@mms.att.net, it will not be blocked. Your last option is seaching Google Playstore for other text messaging apps that can block email to text and replace your default android messaging app. 

Contributor

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1 Message

5 years ago

Getting increased volume of text messsges from unknown email addresses. Currently  AT&T does not offer a quick and easy way to forward the offending text as the SPAM text number 7726 asks for a phone number. When will the option to  report emails be available?

New Member

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6 Messages

Unwanted spam group texts coming from various malicious emails is a serious, serious problem and i am shocked that there is not an option to block a text coming from the web. my phone has been flooded with texts from email addresses with links to porn sites since november. each text comes from a different gmail address and there is no way to report it or block and email address sending you texts. here are the email addresse sending out spam to porn sites:

[Removed]

and these are just the first few i added until i realized it was an unending barrage... i do not know how they got my number, i have never called or visited such sites. each text i receive from a malicious email address goes out to 20 phone numbers with a 563 prefix. i know these numbers are valid because i see other frustrated people begging it to stop by replying STOP or cursing out the sender. one person said it is kept alive by any signs of response to not acknowledge at all. i have never responded yet continue to be flooded with these texts from the web. there has to be a way to stop this, i use my phone text for my business and i can't be constantly interrupted by spam text from the web. this is not one or two every now and then, it is an almost constant barrage

(edited)

New Member

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2 Messages

4 years ago

Yes my 2 numbers are being spammed day and night from both emails and phone numbers that are not even enough digits to be a phone number but seem to have the 410 & 401 area codes. ATT reporting has been ZERO help with this and ‘blocking’ them per ATT instructions does not work. ATT needs to provide an immediate solution to all of us being bombarded by these. We do pay a monthly service which should prevent these!!!!!

New Member

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1 Message

4 years ago

I'm getting these too. No way to opt out, since the sending numbers are all spoofed.  And forwarding to 7726 doesn't solve the problem, for the same reason. AT&T's Call Protect (including the $3.99/mo version) doesn't stop these text bombs either. AT&T needs to use the new SHAKEN/STIR technology to stop text/SMS/MMS messages from spoofed numbers. They also need to allow filters to block messages containing specific words, at the server.  Some of us who use our cells for business can't just block all text messages from unknown numbers, because many of the calls we get are from people not yet in our contact lists.  I've started forwarding these rogue messages to the FTC and FCC using their complaint forms.  ATT is complicit in this, and needs to protect their customers better. The technology exists.

New Member

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2 Messages

3 years ago

This information is in another forum - "Solved: Re: Blocking email as texts" and I'm copying it here as well. Special thanks to aloha-gal, because this is a much better solution than just forwarding it along to the FTC and waiting for one bad player to get removed,

 

Okay when I found this I was a little suspicious, as aloha-gal has basically the same response for both an S9 phone and an iPhone (in the other forum). But I had started getting spam emails by texts, so I called AT&T.

 

My angel was Al. I gave him the "Article 446389" and he said he and two other people were reading over it and not finding anything. But then he was clicking around on stuff and found it and said to add this for the benefit of your AT&T person: He said -- and this will make sense on their end -- that they should click on "Torch", then to "Mind" then to E-Mail Getaway or Gateway (sorry think this is right - can't read my own writing.) There are three options they can turn off. The first two is to block email on SMS, the second is block email on MMS. He selected both. (There is a third option which he did not do because he had no idea what it was.)

 

So I'm waiting to see if it works but based on aloha-gal I am hopeful, and so is my son, who's been getting many more than I have. 

New Member

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2 Messages

3 years ago

There is another way as well unless AT&T removed it. They have a site where the user can control what kinds text they want to receive. Wish I could remember the site address but it's been a few years. AT&T limits the time your agent can be on the phone helping you. Sorry agent normally don't find these fixes for custome because they are just trying not to get fired. 

New Member

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1 Message

3 years ago

Wanted to let you know that I received a text saying I had a message from AT&T.  The number was 469-318-6886.  Came to the website to see if I had a message and I do not.  Said to visit jk13a.com/ibZFUaxTOR.  

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