The Samsung Galaxy Z Flip4
Kbessey's profile

Visitor

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2 Messages

Tuesday, September 20th, 2022 3:35 AM

Sonim XP8 PIN problem

I purchased a used XP8 from my ex-employer. The person who had this phone has entered a PIN number that no one knows. I have tried the suggested method for forcing a factory reset, however, when I get to the "No Command" screen, pressing the power and volume up buttons do not do anything and the phone simply restarts and boots back up to the enter PIN screen. Am I missing something? We have tried different possible PIN numbers, and I am now down to 4 more failed attempts and the device will be wiped. I do not care about the information on the phone, as I want to factory reset it anyway. Will simply entering the wrong PIN till it wipes be the answer to my problems? I do not see where anyone else has asked this. I seriously doubt that I am the only one who has encoutered this. 

ATTHelp

Community Support

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207.2K Messages

4 months ago

Hello Kbessey, we're here to help you with your Sonim XP8.

 

In order to get past the lock screen, we would need to perform a factory data reset.

  1. Since we're unable to perform the standard ‘Factory data reset. Let's try the alternate method by first powering the device off. With the device powered off, press and hold the Volume up and Power/Lock buttons. Release the Power/Lock button quickly when the device vibrates. Release the Volume up button when the Android icon and 'No command' appears on the screen.
  2.  Press and hold the Power/Lock button, then press and release the Volume up button. Release the Power/Lock button when the Android Recovery screen appears.
  3. Press the Volume down button to scroll to Wipe data/factory reset, then press the Power/Lock button to select. 
  4. Press the Volume down button to highlight Yes, then press the Power/Lock button to select.
  5. With Reboot system now highlighted, press the Power/Lock button to restart the device.

    Note: The device will take a moment to reset.

Let us know if this helps you out.

 

Thank you for visiting our AT&T Community Forums!

 

Carlton, AT&T Community Specialist

 

 

 

Visitor

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2 Messages

4 months ago

I did this, and it is still requesting the previous password. No one knows what it is supposed to be. 

ATTHelp

Community Support

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207.2K Messages

4 months ago

Thank you for letting us know, @Kbessey.

 

On the XP8 you'll need to have your Gmail account password handy to get logged at 1-833-MY-SONIM (1-833-697-6646) or email them at support@sonimtech.com. This is the best option for assistance. 

 

We hope you are able to get this sorted out! Thank you for reaching out to us on AT&T Community Forums!

 

TT, AT&T Community Specialist

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