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3 Messages

Fri, Sep 18, 2020 5:03 AM

Something fishy is going on - suddenly no Bluetooth or wifi.

suddenly my phone won't connect to my car anymore. My car didn't even show up in the available list now.  As a matter of fact, nothing shows up in the available list anymore and same goes for the paired connections. Everything is gone.  Last night i had an issue with it not connecting to my home wifi so i wasn't able to control the lights and all my other smart connects that i have in my home.  My network was in the list of available networks but i kept getting authenticating error. I forgot network and tried putting in password, that didn't work and neither did resetting the network. Something fishy is going on and i can't figure it out. Anyone have any ideas?


Accepted Solution

Official Solution


ACE - Sage


78.5K Messages

a month ago

My best guess is the radios that control Wi-Fi and Bluetooth are defective. If the phone is under one year warranty get it replaced.  If not, I hope it's insured.


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3 Messages

a month ago

Sounds like you know your stuff! That must be something that doesn't happen all that often because I've never heard of anything like that before. The phone is only a few months old so I'll be taking it in tomorrow. I'll also make sure to mention what you had said and hopefully get the issue resolved. Thanks for your feedback, I appreciate it.

Brand User

Community Support


136.7K Messages

a month ago

Hello @EmilyGirl,


Thank you for your response.


Here are some additional helpful resources:

  • Try Troubleshooting your device for possible technical/software concerns. This can result in quick fixes. 
  • Also, check if your software is up to date.

If you ever have any other questions or concerns in the future, feel free to reach back out as we are always here to help!


Jonye, AT&T Community Specialist. 


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