Announcements
HBO Max - where HBO meets so much more!

New Member

 • 

6 Messages

Thu, Apr 2, 2020 4:56 AM

somebody help me, i want un my phone

ill like know unlock my phone is an alcatel i buyed in walmar and ill be its unlock

Responses

Constructive

Employee

 • 

10.5K Messages

2 months ago

UNLOCK REQUIREMENTS

• Your device isn’t reported lost or stolen, or involved with fraud.

• You must complete your contract or installment plan (including early termination fees). Or, pay off an installment plan early and then make another unlock request in 24 hours.

• Your device isn’t active on another AT&T account.

• If you upgraded early, wait 14 days to unlock your old device. Business customers wait 30 days.

• Your service must be active for at least 60 days with no past due or unpaid balance.

• AT&T PREPAID℠ (formerly GoPhone®) devices must have at least 6 months of active service.

• If you’re military, we’ll ask you to email your TCS or PCS (Temporary / permanent change of station) documents for eligibility. You won’t have to complete installment plans or contracts.

• If you have a business-owned device, your company must authorize you to unlock it.

• Go here if your phone meets all the requirements https://www.att.com/deviceunlock/#/

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

 • 

6 Messages

bro can you helo me ? first ill have active the line and wait 60 days and before apply for the unlock
Constructive

Employee

 • 

10.5K Messages

@josue501 no way around the requirements what does the unlock portal say when you try to unlock it?

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

 • 

6 Messages

Hi JOSUE,

Please use the mobile application on your device to process your request.

Did you know that it isn't always necessary to unlock a device if you're planning a trip?

Learn how you can use the talk, text & data you already have in over 100 countries with International Day Pass.
Constructive

Employee

 • 

10.5K Messages

@josue501 didn’t mean to tag or reply to you it was meant for a forum spammer

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

 • 

6 Messages

its ok buy i dont know that make. for unlock this phone
lizdance40

ACE - Sage

 • 

75.4K Messages

@josue501 dude, it tells you right here what to do to start. read carefully.

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

 • 

6 Messages

its say me this

We can't complete your unlock request right now.
(Edited as per community guidelines)

always make apply

(edited)

lizdance40

ACE - Sage

 • 

75.4K Messages

Then you may not qualify for unlocking.
This is a customer populated form and there is nothing we can do.

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

 • 

6 Messages

thanks bro