Skip to main content
AT&T Community Forums



1 Message

Fri, Oct 18, 2019 2:18 PM

Software update

My s9+ is still stuck on 8 i want to update it to the latest and newest software 


Accepted Solution

Official Solution

Brand User

Community Support


136.5K Messages

a year ago

Greetings @Kakina94!


In order to assist with your case we'll need to know more about your case. When attempting to update your phone, make sure that it's connected to Wi-Fi.


You will probably need to disable LTE:

  1. From your Home screen, swipe up or down from the center of the display to access the apps screen.
  2. Navigate to SettingsConnections > Data usage.
  3. Tap the Mobile data switch to off to disable.
  4. If prompted, tap Turn Off to confirm.

Let us know how this worked for you.


Lar, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Get started...

Ask a new question