Shop Now, Avoid Delays - Get Our Best Holiday Deals!
What is happening with 3G?
PC-ASSIST's profile

Tutor

 • 

6 Messages

Wed, May 25, 2016 5:19 AM

So THREE LG G4s are defective....

So I get the replacement one (third phone in three weeks) and it's DOA. Wont' run any apps, overheats instantly when on.

 

Now I am told that until the defective one that it's replacing is RECEIVED I won't be able to get a replacement for this defective phone until the one that it is replacing arrives.

 

So let's see, I have three defective phones and two are in my possession since it was just replaced today.

 

Is this appropriate for a business customer? I am done.

Community Support

 • 

15.2K Messages

6 y ago

Hello @PC-ASSIST,

 

Thank you for reaching out to the AT&T Community Forums! I’m sorry to hear you’re having issues with your device! This is not the experience we want any of our customers to have! We’ll work hard to resolve your issue right away!
 
Did you replace the device through the insurance or through warranty? If the claims were made through the Insurance you would need to contact Asurion for any further assistance, either through their website or by dialing 1-888-562-8662.
 
If the claim was made through Warranty we’ll be more than happy to review your account and discuss any possible alternatives available to you. Please send us a private message by clicking on this link and include your full name and a good contact number where we can reach you!
 
We look forward to working with you to resolve your issue!
 
Kevin, AT&T Community Specialist

 

ACE - Sage

 • 

90.6K Messages

6 y ago

This is why I always have a spare...

 

The problem may be the warranty center is sending refurbished phones.  Many customers have gotten satisfaction by going direct to LG with their warranty problem.

 

 

Tutor

 • 

6 Messages

6 y ago

AT&T told me multiple times that they get them from LG.
GLIMMERMAN76

ACE - Expert

 • 

22.5K Messages

6 y ago


@PC-ASSIST wrote:
AT&T told me multiple times that they get them from LG.

@PC-ASSIST

 

yeah thats true and not true...  Talk to LG....  They will get you fixed up.

David606

Employee

 • 

3.5K Messages

6 y ago

Overheating on an Android device means you're getting a warning that it is overheating. Android devices run hot. Up to 120 degrees F is normal range. Can't put a heatsink and a fan on a mobile CPU so the housing of the device is the thermal management so to say. If you wipe the device clean and start it up does it make it through the device setup process?

 

You may go through the manufacturer directly for warranty service. In the end they're the ones who provide warranty. The carrier exchange process is merely an option.

GLIMMERMAN76

ACE - Expert

 • 

22.5K Messages

6 y ago


@David606 wrote:

Overheating on an Android device means you're getting a warning that it is overheating. Android devices run hot. Up to 120 degrees F is normal range. Can't put a heatsink and a fan on a mobile CPU so the housing of the device is the thermal management so to say. If you wipe the device clean and start it up does it make it through the device setup process?

 

You may go through the manufacturer directly for warranty service. In the end they're the ones who provide warranty. The carrier exchange process is merely an option.


@David606

 

yeah but some of those exchanges ATT does are returned phones that cant be resold as new.

Tutor

 • 

6 Messages

6 y ago

LG has not responded. Verizon has.

Tutor

 • 

6 Messages

6 y ago

And “Certified Like New” by who?

{Inappropriate content removed}

Tutor

 • 

6 Messages

6 y ago

So I have been denied a new phone by AT&T through every conversation and I sent them a DM as requested above.

 

I sent the phone to LG and I won't buy another LG phone ever again. 

 

As soon as the G4 gets back, it's sold and I am off to another service provider. Or I unlock it and put it on another service if it works.

 

I am truly disappointed with the help and support from AT&T after 7 1/2 years and nearly 9000 bucks paid for service.

Need help?
Fix, replace or check device delivery
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.