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Wed, Jun 13, 2012 11:50 PM
I have a ATT Skyrocket that refuses to work. How do I do a Master Reset so I can begin again? Any other suggestions?
Thanks for your help!
8 years ago
You can wipe your phone by loading up the Android recovery menu. This is done by holding the volume UP and DOWN keys and then pressing and holding the power button. You can let go of the power button when you see the Samsung logo (the plain white one). Shortly after, you should see the recovery menu loading. If you see the secone Samsung logo (the one with the blue glow), then you missed it. Take the battery out and try again.
On this menu, you'll see an option to wipe the phone. Select this option with the volume keys and press the power button to click it. This will restore it completely so back up anything you want to save.
Another way to do this is to go to Settings --> Privacy --> Factory data reset This option gives you the choice of also formatting the SD card you may have installed into the phone.
These are the items I'm having problems with:
Can't get my email address into the phone. Can't get email period.
Can't log into my uVerse DSL service.
Can't update anything with my Mac connected to the Android phone.
Can't upgrade to ICS because ATT doesn't offer it.
Other than these items - it's a nice phone!
Amazon, Google and ATT have been contacted and the results were ZERO. Please help... John - jbmcine
Former Community Manager
Awesome job ledfrog! Glad to have you around to help out!
I love your rep story. Here's one more - I was getting ready to do a hard reset on my Skyrocket and had a question about saving contacts, so after 10 min or so with the enterprise customer support person, I politely asked if he could please find me someone who knew something about contacts, as in, what they were ... etc. He hung up on me after saying "Call back, you'll get someone else."
Infusky (name says it all - a year with 6 different Infuses, and I'm just getting my first replacement NEW Skyrocket. We'll see .....)