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Mon, Apr 6, 2020 4:18 AM

Sim issues

When activating replacement devices threw Suri on the SIM card is having a issue loading.

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ATTHelp

Community Support

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137.4K Messages

7 months ago

No worries, @Money10180!

 

We want to assist with activating your replacement device. If possible, disable Siri and try activating your replacement device.

  1. From your Home screen open the Settings app.
  2. Then, select General and scroll to Siri Search.
  3. Next, once the pop up appears tap Turn Off Siri.

If you have the SIM card from your old phone, insert it into your new one (you can’t reuse eSIMs). Try placing a call or getting online without using Wi-Fi to make sure the phone is working.

 

  • Existing physical SIM - If you’re reusing a SIM, insert it into your replacement device.
  • New wireless physical SIM - Call AT&T ProTech at 888.490.6096 to get help with activation and setup.

Let us know how this worked for you.

 

Lar, AT&T Community Specialist

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New Member

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1 Message

7 months ago

My phone was hacked at the I was trying to get help Sims was looked with warning about a puk code. Next thing I knew it was completely locked down and I was told I could only make emergency calls I got it reset its still locked I purchased it Aprril 1 2020 I'm on disability and phone and service cost me $75. And I didn't get to use 3 days so what do I do now I had to go out and spend more money on another new phone I've been calling the company everyday from day 1

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