The Samsung Galaxy S24
jhans6's profile

2 Messages

Sunday, February 18th, 2024 8:55 PM

SIM Card

Hi! So I ordered a SIM kit 1.5wks ago, but I never received it. BUT, when I track it- it says it was delivered and "recipient has picked up package"..... it was NOT me!!!! Is there any way I can get AT&T to mail me out a new one because this really (Edited per community guidelines)!!! Or can someone look up the account owner and check if the SIM has been activated so it can be canceled possibly? 

Accepted Solution

ACE - Guru

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1.2K Messages

2 months ago

@jhans6 

I'm not sure how you would be able to order a SIM if YOU are not the account holder to begin with.

Also, this is a public forum. We are mostly other AT&T customers.  We can't look up anything.  That's on you to contact AT&T directly with your information on the account, and discuss it with them.

(edited)

ACE - Master

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10.4K Messages

2 months ago

How are you able to order a SIM on someone else’s account, or otherwise not know who the account owner is?  

2 Messages

2 months ago

It's my husbands account who is  in alaska and doesnt have service......sorry for the confusion. 

Community Support

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231.3K Messages

2 months ago

Hello @jhans6, thank you for reaching out to us with your query, and let us guide you on how to proceed further.

 

In order for us to locate the SIM kit or provide any information regarding the same, we request you to contact us via the support link provided below. 

 

The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact Us page (https://www.att.com/support/contact-us/), and choose the best option to reach out to us.  You can call, chat, or reach out via social media, and we can review your specific issue and provide you support.  If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.


We want to ensure the problem is resolved, and that is our top priority, and we are here to help until we do so.

 

Thank you for contacting AT&T Community Forums.

Rachel, AT&T Community Specialist.

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