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Tue, Sep 29, 2020 4:10 AM

Sim card is locked

put sim card in a used phone i bought and it locked my sim card up because it was reported lost or stolen

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Brand User
ATTHelp

Community Support

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136.7K Messages

24 days ago

Thanks for reaching out to us @Amylee79!

 

We're ready to assist!

 

To understand more on how your SIM card is locked, we'd like to ask a few questions:

  • Was the cellphone and SIM card purchased through AT&T or a 3rd-party retailer?
  • Do you currently have an active postpaid or prepaid wireless account with AT&T?
  • Have you Contacted Us if you're the original owner of the cellphone, or spoken to the seller for assistance.

Provide us more details to proceed.

 

We look forward to hearing from you!

 

Dwight, AT&T Community Specialist 

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