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R

New Member

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3 Messages

Thu, Jan 6, 2022 3:02 PM

Seriously? A budget phone?

Dear AT&T,

You want me to activate a cheap budget phone (U318AA) as a replacement for the premium phone I currently own because you decided to switch everything to 5G? No, This cheap phone is going to go right into the garbage. Thankfully, as a person who enjoys working in the Information Technology sector, I know how to activate and configure my phone onto your networks without your help. I don't need 5g. I don't want 5g. Its a boat of crap. I wish you had spent all this time and money fixing what was already in place and improving your baseline services. So, no, you can't make me switch to your crappy free phone. 

I hope your attempt to grab more of our money ends in complete failure. I hope your transition to 5g gets blocked and causes you to hemorrhage money. Furthermore, I hope other people figure out how to bone you during this nonsensical 5g transition. 

Regards,

Not excited about 5g customer

Accepted Solution

Official Solution

sandblaster

ACE - Expert

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58.7K Messages

7分前

Needing to replace your phone is due to the 3G network being shut down. Granted, they are shutting down 3G to move to 5G but 4G (LTE) is going to be around a very long time. There is no need to switch to a 5G phone yet and I would bet the cheap free replacement phone they sent you isn’t even 5G. In case you haven’t noticed, all carriers are shutting down 3G and moving to 5G. Your resistance to the transition is futile. It will happen.

Constructive

Employee

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28.6K Messages

7分前

its a free phone, dont like it dont use it, let us know how your phone works in February 

JefferMC

ACE - Expert

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29.3K Messages

7分前

There is a difference between "providing 5G" and "shutting down old 3G facilities".  These things are related in that shutting down 3G frees spectrum for 5G.  They are also related in that a newly-sold-by-AT&T 5G phone will work where there is 5G and will probably also work where there is LTE, i.e. won't have a problem due to "shutting down old 3G facilities."

If your phone can be made to work without the 3G facilities, great; you don't need a 5G phone.  But AT&T is telling you, by sending you a phone, that in their never very humble opinion your current phone isn't going to work properly without 3G facilities.

(edited)

New Member

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3 Messages

7分前

Its fine to shut down 3G. I do not have any problem with this. We knew it was coming and its not a big deal. What is particularly infuriating is how AT&T is telling me that my phone is not 4g Volite compatible but it actually is. A large body of people in a similar situation as me believe the true issue is with these phones being unlocked and not purchased through AT&T. This also wouldn't be a big deal if AT&T would just say "We are not doing the unlocked and non-AT&T phone thing anymore". 

JefferMC

ACE - Expert

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29.3K Messages

7分前

Have you seen the list of unlocked phones supported by AT&T post-shutdown?  It's 5 pages long.  Clearly they aren't totally abandoning unlocked/non-AT&T phones.  But they are being more picky about them.

New Member

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3 Messages

7分前

Point for @JefferMC. Still, why though? I admit resistance is futile and I will have to buy a different phone, again, but it all still feels dirty. Perhaps I am just mad at being forcefully pushed into things I don't want or need. Of course, it makes a bit of sense from an infrastructure point of view. 5g better utilizes the bands to which it has access and, hopefully, it really does mean users will have a better experience on their mobile devices. 

sandblaster

ACE - Expert

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58.7K Messages

7分前

The thing is, ATT will support unlocked phones if the phone manufacturer submits it for certification. I don’t think ATT is being more picky, I believe the manufacturers are for whatever reason not submitting them for certification. If you have an unlocked phone not on the list, it’s because the manufacturer either opted not to submit it or it failed certification. It’s most likely the former, it wasn’t submitted.

dmapr

ACE - Expert

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6.4K Messages

7分前

I really wish AT&T would adopt a more open "we'll enable whatever feature you say your phone supports on your account, but don't come for us for support if it doesn't work as expected" stance. Limit the customer/technical support to the phones on that list, but don't refuse to enable things at the account level. 

ACE - Sage

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98.5K Messages

7分前

Apparently T-Mobile won't take just anything either. 

Imei checker

Verizon has always excluded phones, AT&T and T-Mobile have allowed anything.   

But with the 3g shut down, many phones don't work with voice over LTE now.  Which means that in three weeks they will have no voice service at all and must be removed from the network.

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