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The Samsung Galaxy S24
LeTrixicBean's profile

New Member

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2 Messages

Tuesday, August 9th, 2022 10:15 PM

Sd card problems freezing can't text and storage issues

So I got an SD card and is worked for a week I got Minecraft too I never power off my phone so one day I woke up and it had to power on and I went to play Minecraft it's not on phone anymore SD card isn't read I reinsert it plenty of times and I even deleted stuff to download Minecraft I deleted three apps all up to date And it said it was enough storage to download Minecraft but now it says needs 1 more gb not enough storage so I tried to download the apps I deleted since yeah and it said for all of them alone not enough storage and now I can't message people it won't let me and I can't open most apps I have an at&t motivate 2 and it keeps freezing and I have to turn it off and back on I have tried restarting phone twice 

Accepted Solution

Official Solution

Community Support

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232.1K Messages

2 years ago

Hi there, ! Let's help find workarounds to help free up storage and stop the freezing of your AT&T Motivate 2!

 

Your device is available with 32GB of internal memory. You can purchase and add a MicroSD card up to 128GB. You may need to purchase a MicroSD card with more memory if you don't have the one with the most storage.

 

Learn how to troubleshoot apps by clearing the app cache, force stopping an app, checking for updates, removing an app, and reinstalling. You will find guided steps on how to perform these tips using our wireless support article.

 

There are multiple ways to reset your device if you are experiencing errors besides power cycling/restarting your device. First, you'll want to back up contacts, photos, and files.

  • Reset network settings:
    • Swipe down from the Notification bar with two fingers, then select the Settings icon>scroll to and select System>select Advanced>Reset options>Reset Wi-Fi, mobile & Bluetooth>RESET SETTINGS>select RESET SETTINGS again to confirm. 
  • Perform a factory data reset:
    • Swipe down from the Notification bar with two fingers then select the Settings icon>scroll to and select System>select Advanced>Reset options>Erase all data (factory reset)>Erase all data>select Erase all data again to confirm. 
  • Perform an alternate master reset:
    • With your device powered off, press and hold down the Volume up and Power/Lock buttons simultaneously until the screen lights up.  

If your product is faulty under normal conditions of use and maintenance, in order to benefit from a warranty exchange, please contact the Returns Center at 1(800) 801-1101 for assistance. You can learn about warranty exclusions by viewing pages 214-216 in the User Guide.

 

You can also look into filing a mobile device protection claim with Asurion if your device is insured. You can reach their support team at 888.562.8662. They're available weekdays from 8 a.m. to 10 p.m. ET and weekends from 9 a.m. to 9 p.m. ET.

 

We hope you find this information helpful and thank you for visiting the AT&T Community Forums!

 

Jonye, AT&T Community Specialist

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