The Samsung Galaxy S24
Papirin411's profile

Tutor

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3 Messages

Wednesday, August 9th, 2017 5:54 AM

Screen on the K88 Tablet goes to sleep or to black in 5 seconds

Screen on the K88 Tablet goes to sleep or to black in 5 seconds

Accepted Solution

Official Solution

Tutor

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2 Messages

6 years ago

I just found and installed an app called Backlight Manager. It has an option to keep the screen on and also has a timer option. Works perfectly. 

 

It's still disappointing that AT&T rolls out these forced updates that are untested and have such obvious flaws. Perhaps they are banking on the fact that a percentage of users will not find a solution and just buy a new tablet from them. Pretty sleezy way to boost their quarterly sales numbers... 

 

I'll definitely look elsewhere before buying another tablet from AT&T. 

Community Support

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229.8K Messages

7 years ago

Hello @Papirin411,

I am sorry to hear this is happening with the device at this time. I would be more than happy to assist! Our first step would be to check out our Device Help Tool and click on the make the model >Then Tutorials > Learn & customize the home screen. This will give you the steps by step on how to manage the home screen. If this is still happening after completing these steps, our next option would be to use our Troubleshoot and Resolve Tool; this will give additional options for Screen troubleshooting.

I hope this is of help to you!


Linda, AT&T Community Specialist


Tutor

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3 Messages

7 years ago

AT&T gave the ZTE phone but the only
option they gave me was to pack the
tablet and send it to them by "mail"
and to wait for 5 or more days,
Is the only option that company gave
me,thanks God I solve a problem
with my iPhone and that was the reason
for using the option of the tablet,
as an emergency.. I won't buy any
product with that ZTE on it..
Are they are aware that the world
change, and we depend on our equipment
as soon as we can. thanks for your faster
response,excuse my Inglish,cause I live
in Latinamerica.



Community Support

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229.8K Messages

7 years ago

Greetings @Papirin411!


I can definitely understand how doing the warranty process and having to wait for the new device to ship is troublesome. This is a process I have done myself in the past. I will be more than happy to assist you with the warranty.


In order to process a warranty you will want to click on this link. Once processing there will be an option for express shipping which is $14.95 and it is added to your next bill. It will take 1-2 business days to arrive with this method.


Thank you and have a wonderful rest of your day!


Zack, AT&T Community Specialist

Teacher

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10 Messages

6 years ago

I have this problem too, after receiving an OTA update to Android 7.7.1.  (This happened yesterday 9/28/2017).

The tablet was working perfectly previously.  (Why did I accept that update!??!).

 

Now, even though I have sleep set to 30 minutes, the tablet will dim the screen after 5 seconds and then 1 second later it will be asleep.  There is no setting that prevents this.  

 

If I watch youtube, it will stay awake till the video ends, and then 5 seconds later it will fall asleep.

I can never take my fingers away from the screen, even to read a web page, because it will go dark and sleep in 5 seconds unless I tap somewhere on the screen every 5 seconds.  

 

This was a disastrous update.  I may have to do a factory reset.

Contributor

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1 Message

6 years ago

I'm having the exact same problem. Tablet is fine yesterday. After this update, screen fades to black in 6 seconds, changing timeout settings doesn't do anything.
What a "helpful" update.

Contributor

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3 Messages

6 years ago

Same problem here after the "update" last night. After trying powering off and restarting with no success, I did a factory reset and that seems to fix it. What a pain! I think I'll wait a while before doing any updates again.

Teacher

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10 Messages

6 years ago

@MDtrek:  What Android version are you on after the Factory Reset?

Did it set you back to before last night's update - (and set you up for another update to the same problem release soon?)

 

@AT&T:  Can't you pause this update till you get your QC people looking into this?

Teacher

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7 Messages

6 years ago

My wife had the same problem on hers and I had to set the sleep setting for the power button to immediately. Then set the screen Time out to 2 minutes or whatever. It resolved the issue.

Teacher

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7 Messages

6 years ago

Go to security settings and choose automatically lock and select immediately after sleep and then set your screen timeout setting in display under sleep.
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