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New Member

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4 Messages

Fri, Sep 25, 2020 9:55 AM

Samsung S9+ android 10 update

I have been an AT&T prepaid customer for many years I recently bought a Samsung S9+ at&t phone on ebay and am unable to update the firmware. I have checked at&t site and confirmed there is an update available. Wanting to find out what the problem is and find a possible solution.

Responses

lizdance40

ACE - Sage

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78.5K Messages

a month ago

I assume this means that you have put your AT&T SIM card in the phone?   How long ago?

How many updates behind is the phone?..

 

    

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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4 Messages

a month ago

Installed SIM card and have been active for a couple weeks I am not sure what the problem is. Will not install any updates says up to date am still on android 9.

 

lizdance40

ACE - Sage

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78.5K Messages

a month ago

You are several updates behind. Call AT&T and give them your IMEI number and ask them to put in a ticket because you have not received updates.

Each update depends on the one previous.

 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Constructive

Employee

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14.6K Messages

a month ago

possible its not an at&t branded phone ?

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New Member

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4 Messages

a month ago

Finally resolved the problem took phone to an authorized Samsung repair store and they were able to Flash the phone to android 10 for free.   If someone is having a similar problem go to the Samsung website to find an authorized dealer near you.

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