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The Samsung Galaxy S24
IUseSamsung's profile

Contributor

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1 Message

Monday, May 1st, 2017 3:54 AM

Samsung S7 GoPhone unlock denial

Last March, I purchased a Samsung S7 Edge to use with my GoPhone account.  I bought the phone outright; I use the automatic payment system to keep my plan active.  Looking to upgrade to the S8, I wanted to have my phone unlocked to increase it's value when I sell it after I purchase a new phone.  Going through the automated unlock request system, I requested an unlock, which was subsequently denied for "not having an active paid service for six months".  This phone has been active for the past year, and I continue to use it until I purchase my new phone.  Why was I denied?  

Community Support

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232.8K Messages

7 years ago

Good morning @IUseSamsung,

 

Thanks for coming to the Community Forums for help with your device unlock. I would be more than happy to take a look and help you out!

 

Based off your situation, it definitely seems you were denied by mistake.

 

I want to make sure you can get an unlock submit with no problem so I will be sending you a private message to take a deeper look and gather more information. Please keep an eye out on your Forum Inbox! I look forward to helping you get this resolved!

 

Talk to you soon. Have a great day!

 

Adrian, AT&T Community Specialist

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