The Samsung Galaxy S24
jasonrene's profile

Tutor

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2 Messages

Saturday, March 17th, 2018 9:00 PM

Samsung Galaxy S9+ - Game Launcher not enabled on AT&T build

Yesterday I purchased a Samsung Galaxy S9+.  In setting the new phone up, I looked for the Samsung Game Launcher app, which is enabled on Galaxy devices by going to Settings->Advanced Features->Games, as shown Samsung's instructions.  The "Games" option in the Advanced Features menu is missing.  When I went back to Best Buy, I compared their other carrier's S9+ devices, and I found that only the AT&T versions are missing this feature.  This is odd, because the "Games" option IS available on my AT&T Samsung Galaxy S8+.  It is only missing from this brand new phone customized by AT&T.

 

AT&T: Why is this feature missing, and when will it be returned to us?  The Game Launcher app is very useful and missing it for no apparent reason is annoying.

Contributor

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2 Messages

6 years ago

Okay, but why remove this feature from the Samsung S9, and S9 + models, but still have them available on the S8, S8 +, and Note 8?

P.S. It was also available on the Note 7 when they came out.

Contributor

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2 Messages

6 years ago

I believe that those are just the game tools.

 

The game launcher's best feature is the fact that it auto populates all games in it's own game folder, and gives you game play options before opening a game. Such as muting before opening, or adjusting the game performance of your phone.

Contributor

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1 Message

6 years ago

just switched from a s8 plus from verizon, to a s9 plus to att and i can confirm there is no game launcher on this phone, but the game tools features are enabled in games. why is this disabled ? 

ACE - Expert

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23.9K Messages

6 years ago


@bununs wrote:

just switched from a s8 plus from verizon, to a s9 plus to att and i can confirm there is no game launcher on this phone, but the game tools features are enabled in games. why is this disabled ? 


why does verizon disable download booster?  Each carrier has their own drum they beat to.

Contributor

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2 Messages

5 years ago

Mentor

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232 Messages

i have a similar type of issue with my Samsung Galaxy S7..... please fix this issue i want to use this badly!!! why does AT&T removes this type of app. only thing i can do is to contact AT&T to complain through social media..... that what i am doing.....

Mentor

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232 Messages

conclusion to this issue: the compatibility doesn't matter to my phone's issue. AT&T does not control this app. it is Samsung that controls this. please Try to contact Samsung by this support link about your issue. hope this helps! here is the link for their support: https://help.content.samsung.com/csweb/main/main.do

Mentor

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232 Messages

wrong!

New Member

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2 Messages

3 years ago

Thank you I also had this problem

(edited)

New Member

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2 Messages

3 years ago

I solved the problem, thanks. You can download now the game Among Us an action game, great entertainment.

Community Support

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229.8K Messages

3 years ago

That's great to hear, @!

 

We're glad that you were able to resolve your experience and now access that game of your preference on your device.

 

Thank you for participating in our Community/forums. We are here for any assistance with AT&T products and services.

 

Enjoy the rest of your day!

 

Lar, AT&T Community Specialist

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