Shop Now, Avoid Delays - Get Our Best Holiday Deals!
What is happening with 3G?
hitchedupkid's profile

Contributor

 • 

3 Messages

Thu, May 16, 2019 7:14 AM

Samsung Galaxy S8+ will not update past Android 7.0

ezgif.com-gif-maker (1).jpg

 

ezgif.com-gif-maker.jpg

 

2 Attachments

Accepted Solution

Official Solution

ATTHelp

Community Support

 • 

176.6K Messages

3 y ago

Good morning @hitchedupkid,

 

Allow us to lend a helping hand. Visit our support article on Software updates for the Samsung Galaxy S8. The article will walk you how to download the update and will even provide troubleshooting help if the download does not work. 

 

If that does not help, we recommend contacting Samsung Support for additional advice. Thanks for reaching out to us. 

 

Makaela, AT&T Community Specialist.

Contributor

 • 

3 Messages

2 y ago

That didn't help.

Contributor

 • 

3 Messages

2 y ago

That didn't help

Lilybell2

ACE - Professor

 • 

2K Messages

2 y ago

@hitchedupkid If the recommended solution did not work, then I suggest you take your phone to Samsung Repair, located inside participating uBreakiFix stores and ask them to apply the update for you.  Make sure you backup your device before taking it in. 

 

 

Need help?
Fix, replace or check device delivery
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.