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Tutor

 • 

4 Messages

Sat, Jan 19, 2019 2:43 PM

Samsung Galaxy S8+ why not receiving update

Please find the detail of my phone why am i not receiving any update android is realising pie and we are stock on 7.0

Model number
SM-G955U
Android version
7.0
Samsung Experience version
8.1
Android security patch level
February 1, 2018
Baseband version
G955USQS2BRB1
Kernel version
4.4.16-12523989
dpi@SWHD4909 #1
Fri Feb 23 11:34:08 KST 2018
Build number
NRD90M.G955USQS2BRB1
Security Enhancements for Android status
Enforcing
SEPF_SECMOBILE_7.0_0009
Fri Feb 23 11:55:13 2018
Security software version
MDF v3.0 Release 1
WLAN v1.0 Release 1
VPN v1.4 Release 8.1
ASKS v1.4 Release 180122
SMR Feb-2018 Release 1
Knox version
Knox 2.8
Standard SDK 5.8.0
Premium SDK 2.8.0
Customization SDK 2.8.0
Container 2.8.0
CEP 2.2.0
Enterprise Billing 1.3.0
OTP 2.6.0
SE for Android 2.4.3
Shared Device 2.8.0
TIMA 3.3.013
VPN 2.4.0
Service provider SW ver.
SAOMC_SM-G955U_OYN_ATT_0179
98895a484149344b49
ATT/XAA/ATT
FCC certification
FCC ID: A3LSMG955U
RATED
DC 9 V; 1.67 A
Battery capacity
3500 mAh

Responses

Accepted Solution

Official Solution

Brand User
ATTHelp

Administrator

 • 

112.5K Messages

a year ago

Yes that is correct @nidesh.


There is one solution. You must be connected to the AT&T Wireless network to receive software updates of any kind.

To unlock your AT&T branded device please check out the support article and visit https://soc.att.com/2W6hMUu.


When you return to the States simply stop by an AT&T Retail store for a new SIM card, and help with your software update.

Thanks for posting in AT&T Community Forums.


Kenneth, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Brand User
ATTHelp

Administrator

 • 

112.5K Messages

a year ago

Hello @nidesh,

 

We're happy to help! To update your device, please complete the following steps: 

  1. Make sure your device is fully charged and connected to Wi-Fi.
  2. From the device home screen, swipe down from the Notification bar and tap the Settings icon.
  3. Scroll to and tap Software update.
  4. Tap Check for updates.
  5. Follow the on-screen prompts to download and install the update.
  6. The device automatically restarts once the new software successfully installs.

Let us know if you have any further questions!

 

Bobbie, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

 • 

4 Messages

a year ago

After doing all those process it only says your software is upto date and iam not receiving any update.

raydan178

Mentor

 • 

25 Messages

a year ago

Is your phone: A) an At&t certified(branded phone) or B) was it bought unlocked from manufacturer/or another carrier.  If A) you may need to call tech support and see if IMEI info is matching in their system, if so ask if they can push an update to your phone.  If B) you may want to check out a ubreakifix location or contact a local samsung support center to have updates flashed to your phone.

Brand User
ATTHelp

Administrator

 • 

112.5K Messages

a year ago

Hello @nidesh

Thanks for letting us know.

Did you purchase your G955U unlocked? Is it an AT&T branded device? Do you have and AT&T SIM card inserted? Are you connected to the AT&T Network?

P
Kenneth, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

 • 

4 Messages

a year ago

My device is not unlock, yes it is AT&T branded phone and iam not on AT&T
carrier.
If these things are not all above then i will not be able to update my
phone seriously.
GLIMMERMAN76

ACE - Expert

 • 

19.2K Messages

a year ago

Your not in the usa and a att customer so you get no updates period.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Brand User
ATTHelp

Administrator

 • 

112.5K Messages

a year ago

Hello @nidesh,

 

Thanks for providing us with an update! Since you are not connected to the AT&T Network, the update process will not work. Once you connect to our network, you can complete the steps previously provided to update your device. 

 

Thank you!

 

Bobbie, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

 • 

4 Messages

a year ago

I am outside of USA i will be back after 6 month i need to unlock my phone
it need to be update is there any solution other than that.

Tutor

 • 

8 Messages

9 months ago

I had this issue for several years. My s8 was purchased directly from att and connected to an att network. To fix the issue, once i paid the device off, i requested an unlock code. I then place a Verizon wireless sim and connected to their network. The phone began updating immediately. There is a bug in ATT's network, and I cant seem to even get them to look into it, so it appears the only solution was switching networks. Frustrating.

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